Web
ELITE FLEET GROUP
WEB TEST AUTOMATION
Winning hearts through supercars and fine-tuned service
WEB TEST AUTOMATION
With unexpectedly amazing customer service and an inventory so POWERRRed up Jeremy Clarkson would be impressed, it’s no wonder EFG has become a go-to in the Miami luxury market.
When they contacted us looking for a lift in digital organization, we put our user-driven approach into overdrive to create a single, integrated, profit-producing system that’d put customers and team members together, in their own driver’s seats.
EnGeniousness firing on all cylinders.
Tech Stack
CHALLENGE
For bookings, Elite Fleet Group was relying on Turo and other external marketplace platforms. This was costing them big in third party fees and limiting their ability to offer clients flexible pricing options. In addition to onsite booking, EFG needed deeper insights into customer behavior and preferences to fine-tune their strategies and keep their customers coming back. To accomplish all of this, they’d need a unified system to manage…
Customer interactions and bookings
Vehicle inventory and pricing
Per-user revenue reporting
Data quality and old Analytics server don’t satisfy growing product and business needs.
SUCCESS
User-Centered Customer Platform
We designed a centralized, ultra-easy-to-use interface where customers can…
Browse EFG’s inventory
Choose from a variety of flexible pricing options
Book and manage reservations
Team-Centered Custom CMS and Central Admin
Within this same platform, we added a team-focused content management system (CMS) customized with the finest of fine-grained touches to make the EFG team’s job easier and more efficient.
Among those fine touches is a centralized dashboard that gives the team total control over inventory, vehicle details, pricing, and extended services, plus revenue reporting to keep their fingers on the profit pulse
20% lower ANR
Optimized essential code parts and thread management, reducing ANR (App Not Responding) rates by up to 20% for a smoother user experience.
Happier Customers
Customers love convenience, ease of use, and speed. And according to overwhelmingly positive feedback, EFG’s new search-and-booking interface is delivering just that.
More Profitable Operations
With task automation, centralized information, and quick access to the kind of customer metrics that inspire data-driven, profit-producing decisions, the EFG team is on operations-efficiency overdrive.
Revved-Up Revenue
The elimination of marketplace fees plus the addition of flexible pricing strategies are driving EFG’s revenue over the limit.
User retention is an investment you can’t afford to forego
Don't leave user satisfaction to chance. Let's find out how we can turn every first-time visitor into a lifelong fan.